Distance Sales Agreement

1. Parties

SELLER / SERVICE PROVIDER:

1.1. Buyer

BUYER: the natural or legal person purchasing the service. The Buyer's name, address, email and phone number are those provided during ordering and form part of the quote/invoice record, which is an integral part of this agreement.

2. Subject

The subject of this agreement is the determination of the parties' rights and obligations regarding the digital services ordered electronically by the Buyer via the Seller's website or a payment link sent by the Seller.

3. Essential characteristics and price

• Scope, deliverables, duration and price are stated in the written quote provided to the Buyer and on the payment screen.
• Unless stated otherwise in writing, prices are in Turkish Lira and the VAT position is shown separately in the quote.
• Where instalments are selected, commission and interest applied by the bank or card scheme are borne by the Buyer.
• The Seller reserves the right to update prices after the validity period stated in the quote.

4. General provisions

• By approving this agreement and the pre-contractual information (Delivery & Refund Terms) electronically, the Buyer confirms having been informed of the essential characteristics, price and payment terms.
• The contact details provided by the Buyer must be accurate and current; the Seller is not liable for delays caused by incorrect information.
• The Seller expects the content, brand files, access credentials and approvals required for performance to be provided on time; delays in these inputs extend the performance period accordingly.

5. Payment

• Payments are made by credit/debit card through the licensed payment institution iyzico Ödeme Hizmetleri A.Ş., or by bank transfer.
• Card details are never visible to or stored by the Seller; the transaction is completed with 3D Secure verification at the payment institution.
• If payment cannot be completed for reasons attributable to the bank, the order is deemed not to have been placed.
• Where unlawful use of a card is established, the Seller may cancel the transaction and report it to the competent authorities.

6. Performance and delivery

• The service is performed digitally; there is no physical delivery. Delivery occurs when the output is made available electronically or performance actually begins.
• The performance period runs from payment confirmation and completion of the Buyer's inputs, per the schedule in the quote, and does not exceed the statutory maximum of 30 days; if it must, the Buyer is informed in advance and may terminate the agreement.
• For recurring services, performance is provided continuously throughout the paid period.

7. Buyer's representations

• The Buyer represents holding the necessary rights to all text, images, logos and similar materials supplied to the Seller; liability for infringement of third-party rights rests with the Buyer.
• The Buyer is responsible for the confidentiality of passwords and access credentials to delivered systems.
• For advertising management services, the Buyer agrees not to request content contrary to platform policies.

8. Right of withdrawal and exceptions

As a consumer, the Buyer may withdraw within 14 days of conclusion of the agreement without giving any reason, by written notice to the contact channels stated in this agreement.

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised in the following cases:

• The performed portion of services whose performance has begun with the Buyer's consent.
• Services performed instantaneously in electronic form and intangible goods delivered instantly (domain registration, licences, digital file delivery, etc.).
• Work prepared according to the Buyer's requests or personal needs.
• Where the right of withdrawal is validly exercised, the Seller refunds the amount within 14 days.

9. Intellectual property

Usage rights to fully paid deliverables pass to the Buyer within the scope defined in the quote. The Seller's own infrastructure components, libraries, templates and know-how remain with the Seller. Unless agreed otherwise in writing, the Seller may present the work as a reference.

10. Confidentiality and personal data

The parties shall not disclose trade secrets or confidential information learned during the agreement to third parties. Processing of personal data is governed by the Privacy Policy & Data Protection Notice.

11. Force majeure

In events beyond the parties' control — natural disaster, war, strike, cyber attack, infrastructure/power/internet outages, outages at payment or hosting providers — performance periods are suspended for the duration of the impediment. If it exceeds 30 days, either party may terminate without compensation and the amount for the unperformed portion is refunded.

12. Dispute resolution

The Buyer may submit complaints to the Consumer Arbitration Committee at their place of residence or where the transaction took place, or to the Consumer Court, within the monetary thresholds announced for the relevant year by the Turkish Ministry of Trade. Where the Buyer is not a consumer, the courts of Kocaeli, Türkiye have jurisdiction and Turkish law applies.

13. Entry into force

By approving the order electronically, the Buyer is deemed to have accepted all terms of this agreement. It enters into force upon completion of payment and ends when the parties have fulfilled their obligations. A copy is sent to the email address provided by the Buyer.